Frequently Asked Questions
If you cannot find the answer to your question in our FAQ, you can always leave us a message, We will answer to you shortly.
Does the product support customization? How long is the customization cycle?
All the products of the company can be customized, and the cycle is generally within one week.
Can samples be sent?
Product samples can be sent for free, and customers only need to pay the shipping fee.
How long will it take for the goods to be dispatched after purchase? How long will it take to receive?
The shipping time mainly depends on the purchase quantity of the product. Generally, it can be dispatched within two weeks. There are various transportation methods, and the specific shipping time is determined by different locations and transportation methods. We will provide you with the most suitable mode of transportation.
Can the quality be guaranteed?
The quality can be made according to the customer's requirements. The raw materials will be self-inspected and qualified before entering the factory for production.
Is the product installation complicated? Are there any operation tutorials or training supports?
Most products can be installed by yourself. There are installation operation videos to watch. If you encounter any problems, please contact us and we will provide the greatest assistance to our customers.
Does the product comply with relevant national or industry standards and certifications?
If the customer requires that the product comply with relevant national or industry standards and certifications, we can ensure compliance. If the customer needs product qualification certificates and test reports, we can provide them to the customer.
Is offline factory inspection supported?
Our factory is located in Hebei Province. If you come to visit our factory, we offer dedicated vehicle pick-up and drop-off services, free meals and accommodation. If you have enough time, we can also take you to visit scenic spots in China.
If there are quality issues with the product, what is the process for after-sales repair or return and exchange?
If the quality problem of the product is caused by our company, we will take full responsibility. After negotiating with the customer, the company will be responsible for after-sales repair or return and exchange.
Can the product still be used normally in extreme environments or special scenarios?
If the product is to be used in extreme environments, we will recommend a more suitable and higher-quality product to the customer. It may be slightly more expensive than ordinary products, but it can be used normally.
After purchasing the product, are there any peripheral accessories or services provided?
After purchasing the product, to ensure better installation for the customer, we will provide a complete range of peripheral accessories for the main product to guarantee that the customer can use it normally.
Phone/WhatsApp
Address
Anping County, Hengshui City, Hebei Province